COMMERCIAL TERMS

1.1. Enotourism

You can request your reservation for a touristic visit by calling +34 93 898 90 78, sending an email to visites@cellerscarol.com, through the online store system that you will find in www.cellerscarol.com/botiga/enoturisme or filling in the contact form that you will find in www.cellerscarol.com/contacte. You can ask us for the bill of your reservation anytime.

At the time of making a reservation is required to pay the 100% of the amount. If the payment has not been received after 2 days from the reservation request, Cellers Carol Vallès has the right reserved to cancel the reservation without prior notification.

All reservations made are supervised in order to confirm that all aspects are correct (price, occupancy and characteristics). Once the reservation has been reviewed and the payment received, a confirmation email is sent. The reservation isn’t considered to be confirmed until the confirmation email has been sent. The minimum time to accept and confirm reservations is 48 hours before the activity. We always recommend making the reservation as far in advance as possible in order to guarantee places.

To modify the date of the reservation or make any changes in its content (number of people, specific needs, type of activity, etc.), it will be necessary to notify it in a minimum of 2 business days in advance. In case the client does not notify with enough time, Cellers Carol Vallès has the reserved right to cancel the reservation without any compensation or refund of the amount paid. In case the customer has made use of a gift coupon, it will be considered validated and cannot be used again for any other activity.

In case the customer has any food intolerance or allergy is required to notify it when booking. Similarly, if you have any other type of food limitation (no meat consumption, for example), you are required to notify it in advance.

1.2. Orders for cava and food products

You can request your order of cava or other food products, such as Dòliva oil or Christmas lots, by calling +34 93 898 90 78, sending an email to visites@cellerscarol.com, through the online store system that you will find in www.cellerscarol.com/en/cava or by filling out the contact form that you will find in www.cellerscarol.com/en/contacte. You can ask us for the bill of your reservation anytime.

At the time of placing the order, you must pay the 100% of the amount by credit, debit card or bank transfer. If the payment has not been received after 5 days from the order request, Cellers Carol Vallès has the right reserved to cancel the purchase without prior notification.

All reservations made are supervised in order to confirm that all aspects of the reservation are correct (price, stock and characteristics). Once the order has been reviewed and the payment received, a confirmation email is sent.

1.3. Others

Cellers Carol Vallès organizes occasional events where puts on sale products of other companies. To know the conditions subject to these special situations contact us directly in each case.

 

  1. Schedules

On days without any national holiday you will find Cellers Carol Vallès open within the hours that you can see below. As for days that are national holidays please check directly with us the availability in each case.

2.1. Enotourism

Our customer service hours are:

– Weekends (Saturdays and Sundays) from 10 am to 2 pm

If you want to do your activity in a specific ours not within this schedules, just contact us to check the availability of the requested time.

2.2. Cava store and food products

– Weekends (Saturdays and Sundays) from 10 am to 2 pm

– During the week: to be attended it is essential that you previously ask us for the availability we have through our telephone or contact email address. Being a small winery, we cannot guarantee that a worker is present all times.

Telephone and e-mail support service is available from 9:00 to 18:00 (Monday to Friday) and from (10:00 to 14:00 Saturdays and Sundays).

  1. Farm equipment

Cellers Carol Vallès has free parking service right next to the property.

The accesses are partially enabled for people with reduced mobility and wheelchairs. Access to the property, the cellar and the outdoor tasting space are enabled. The bathrooms are currently being adapted and are not accessible for wheelchairs.

  1. Pets

Pets are welcome at Cellers Carol Vallès. However, it is required that the people who carry them take responsibility for their behavior during the visit.

For sanitary reasons there are spaces where pets have restricted access. These are the tasting room and the cellar, for example. If pets are brought, it will be necessary to take into account that they won’t be able to access these spaces and that the owner will have to take care of them while the activity is going on with the group in the spaces where the entrance is restricted.

We warn that Cellers Carol Vallès has his own dog, Trasto, which normally roams freely around the property. Despite that, in case any client requests it, the dog can be closed.

 

  1. Cancellation or change of a reservation

You can cancel or change your reservation at any time. You will not have any charge if you do it at least in 2 business days before the contracted activity.

Cellers Carol Vallès reserves the right not to return the amount paid if the cancellation of the reservation is made outside this advance time.

In case of adverse external circumstances (for example high risk of rain during an outdoor activity), Cellers Carol Vallès reserves the right to move the activity to another date. In this case, customers will be notified as soon as possible.

 

  1. Return Policy

6.1. The product received is incorrect or has some damage or defect

When you receive your order you should inspect the package to verify that it is correct. Always before opening and consuming the products. If you have received an incorrect order, or the products show any damage or defect, we will try to solve this problem with you as soon as possible.

To receive the refund or replacement of the products, you must return the order in the same conditions in which you received it during the 14 days following the arrival of the package.

6.2. Consumer rights

Our return policy does not affect your consumer rights.

6.3. What to do when returning a product

Contact us by calling +34 93 898 90 78 or sending an email to visites@cellerscarol.com, providing your order number, the product or products to be returned and the reason for the return. We will confirm the address to which you must send the item. Please pack the item securely and include your order number, name and full address inside the package. Please also include the receipt or shipping confirmation.

Any returned product is under responsibility of the customer until it arrives at our property again. Therefore, please make sure that you send us it through a secure shipping method.

Our return policy applies to orders placed directly through our own sales channels (direct orders or through the web www.cellerscarol.com). Therefore, if you have purchased one of our products in any of the specialized sales stores and / or distributors of our brand, please contact the store or distributor directly.

6.4. Cost of returned items

The shipping costs will only be returned in case of erroneous orders and products that show any damage or defect.

6.5. Complaints

If you are not satisfied with the method we have applied to manage your return or replacement, we will be glad to find alternative solutions to solve any incident, thanking you to directly contact us through the email visites@cellerscarol.com.

 

  1. Claim sheets

Cellers Carol Vallès has official complaint forms you can ask for anytime.