Reservations and payments

1.1. Wine tourism

You can request your reservation for a wine tourism visit by calling +34 93 898 90 78, sending an email to visites@cellerscarol.com , through the online store system found at www.cellerscarol.com/botiga/enoturisme or by filling out the contact form at www.cellerscarol.com/contacte . In any case, you can ask us for the invoice per company of your reservation.

100% of the amount must be paid at the time of booking.

If payment is not received after 2 days from the booking request, Cellers Carol Vallès reserves the right to cancel the reservation without prior notice.

Every reservation made is monitored in order to confirm that all aspects of it are correct (price, occupancy and characteristics). Once the booking has been reviewed and payment has been received, a confirmation email will be sent. The reservation is considered confirmed once the booking confirmation email has been sent. The minimum time to accept and confirm reservations is 48 hours before the activity. We always recommend booking as early as possible to guarantee places.

In order to change the booking date or make any changes to its content (number of people, specific needs, type of activity, etc.), you must notify us 2 working days in advance. In the event that the customer does not give sufficient notice, Cellers Carol Vallès reserves the right to cancel the reservation without any compensation or refund of the amount paid. In the event that the customer has used a gift voucher, this coupon will be considered validated and will not be valid for any other activity.

In the event that the customer has a food intolerance or allergy, they must notify us at the time of booking. Similarly, if you have any other type of food limitation (no meat consumption, for example), you must notify us in advance when booking.

1.2. Orders of cava and food products

You can order your cava or other food products, such as Oliva oil or Christmas batches, by calling + 34 93 898 90 78 , by sending an email to visites@cellerscarol.com , through the online store system found at www.cellerscarol.com/cava or by filling out the contact form that find at www.cellerscarol.com/contact . In any case, you can ask us for the invoice per company of your order.

100% of the amount must be paid by card or bank transfer at the time of purchase.

If payment has not been received after 5 days from the purchase, Cellers Carol Vallès reserves the right to cancel the purchase without prior notice.

Any purchase made is monitored to confirm that all aspects of the order are correct (price, availability and features). Once the order has been reviewed and payment has been received, shipping is made. Delivery will be made within 1-2 business days. Orders placed on Fridays or on the eve of public holidays may take longer than normal.

1.3. Others

Cellers Carol Vallès occasionally organizes events where it sells products from other companies within the same farm. To find out the conditions subject to these situations, contact us directly in each case.

Schedule

On days without any national holidays, you will find Cellers Carol Vallès open during the opening hours. For national holidays, check with us directly for availability in each case.

2.1. Wine tourism

  • Our opening hours are:
  • Weekends: 10 a.m. to 2 p.m.

2.2. Cava and food store

Our opening hours are:

  • Weekends: 10 am to 2 pm
  • Weekdays: In order to be attended to, it is essential to check availability in advance via our telephone number or contact e-mail address. Being a small winery, we cannot guarantee that someone will be present at all times.

Equipment of the Cellers Carol Vallès estate has a free parking service right next to the estate.

Accesses are partially disabled for people with reduced mobility and wheelchairs. Access to the estate, wineries and outdoor tasting area is enabled. The bathrooms are in the process of being adapted and do not currently have wheelchair access.

Pets

Pets are welcome at Cellers Carol Vallès. However, people who bring pets need to be held accountable for their behavior during the visit.

For health reasons, there are spaces in the cellars where animals have restricted access (tasting room, cellars, etc.). In the event that pets are brought, it must be borne in mind that they will not be able to access these spaces and that the owner must take care of the animal while the groups carry out the activities in the spaces where the animals have entry. restricted.

We notice that Cellers Carol Vallès has its own dog, the Trasto, which usually roams freely around the house. However, if a customer requests it, the dog can close it.

Cancellation or change of a reservation

You can cancel or change your reservation at any time. You will not be charged for doing so at least 3 days prior to the contracted activity.

Cellers Carol Vallès reserves the right not to return the amounts paid if the cancellation of the reservation is made outside this period.

Returns Policy

6.1. The product received is incorrect, damaged or defective

When you receive your order you will need to inspect the package to verify that the order is correct, always before opening and consuming the products. If you have received an incorrect order, or the products are damaged or defective, we will try to resolve this issue with you as soon as possible. To receive a refund or replacement of products, you must return the order in the same condition in which it was received and within 14 days of the arrival of the package.

6.2. Consumer rights

Our return policy does not affect your rights as a consumer.

6.3. What to do to return a product

Contact us by calling +34 93 898 90 78 , sending an email to visites@cellerscarol.com , providing your order number, the product to be returned and the reason why make this return. We will confirm the address to which you must send the article in question. Please pack the item securely and include your order number, name and full address in the package. Please also include the receipt or receipt.

Any returned products are the responsibility of the user until they arrive at our warehouse. So make sure you send it to us using a secure shipping method.

Our return policy applies to orders placed directly through our own sales channels (direct orders or through the web www.cellerscarol.com ). Therefore, if you have purchased a product from any of our specialty retail stores and / or our brand distributors, please contact the store directly.

6.4. Cost of returned items

Only shipping costs for returns for erroneous orders and products that are damaged or defective will be refunded.

6.5. Complaints and claims

If you are not satisfied with the method we have applied to manage your return or replacement of any product, we will be happy to look for alternative solutions to resolve any incident, thanking you for direct contact with the winery team via email < a href = “mailto: visites@cellerscarol.com” target = “_ blank” rel = “noreferrer noopener”> visites@cellerscarol.com .

Claim Sheets

Cellers Carol Vallès has official complaint, claim and denunciation forms.